Terms of Service

1. Acceptance and authority

By creating an account, accessing the platform, purchasing a lead, or otherwise using inboundOS, you agree to these Terms and any policies or supplemental terms referenced here. If you use inboundOS for a company, you represent that you are authorized to bind that company. You must be at least 18 years old and legally able to enter into a contract.

2. What inboundOS provides

InboundOS provides software and marketplace infrastructure for local service businesses. Features may include customer-request intake, lead enrichment, matching, communications, customer management, estimates, proposals, invoicing, marketing assistance, and related operating tools.

InboundOS is not a local service provider, contractor, employer, agent, broker, or representative of a customer or provider. Providers decide whether to pursue an opportunity, what services to offer, what to charge, and whether to enter into an agreement with a customer. Any service agreement is directly between the provider and customer.

3. Accounts and workspaces

• You must provide accurate account and business information and keep it current.
• You are responsible for activity performed through your account and workspace, including activity by members and API keys you authorize.
• You must safeguard credentials, restrict access appropriately, and notify inboundOS promptly if you suspect unauthorized use.
• You may not impersonate another person or business, misrepresent licensing or qualifications, or create accounts for unlawful or deceptive purposes.

4. Fees, subscriptions, and payment

Prices, billing intervals, taxes, and material purchase terms will be disclosed before you authorize a charge. Paid subscriptions renew for the disclosed billing period until canceled. Cancellation stops future renewal and does not retroactively refund a current period unless required by law or expressly stated at purchase.

You authorize inboundOS and its payment processor to charge the payment method you provide for purchases you approve. You are responsible for applicable taxes other than taxes imposed on inboundOS income. Lead purchases are also governed by the Lead Purchase Terms.

5. Customer information and communications

Customer contact information is provided only for legitimate follow-up concerning the customer’s service request. You may access and use it only when authorized by inboundOS and only for the purpose for which it was provided.

You are responsible for complying with all laws and industry requirements that apply to your calls, texts, emails, advertising, estimates, and services. This includes honoring opt-outs and do-not-contact requests, using truthful sender information, obtaining any consent required for the communication method you use, and maintaining appropriate records. You may not resell customer information, add it to unrelated marketing lists, or share it outside your authorized workspace except as needed to perform the requested service.

6. Acceptable use

You may not use inboundOS to violate law or another person’s rights; send deceptive, abusive, or unsolicited communications; introduce malicious code; bypass access controls; scrape or reverse engineer protected portions of the service; interfere with platform operation; manipulate marketplace pricing or availability; or use customer data for discrimination, harassment, surveillance, or an unrelated purpose.

7. Provider responsibilities

You are solely responsible for your licenses, insurance, permits, employees, subcontractors, safety practices, estimates, pricing, contracts, taxes, work quality, warranties, and compliance with laws applicable to your business. You must describe your capabilities and service area accurately and promptly correct information that becomes outdated.

8. Ownership, license, and feedback

InboundOS and its licensors own the platform, software, branding, and related intellectual property. Subject to these Terms, inboundOS grants you a limited, revocable, non-exclusive, non-transferable right to use the service for your internal business operations.

You retain ownership of content you submit. You grant inboundOS the rights reasonably necessary to host, process, transmit, and display that content to operate and improve the service. If you submit feedback or product ideas, inboundOS may use them without restriction or compensation.

9. Third-party services

The platform may use or connect to third-party services such as identity, payment, messaging, mapping, analytics, storage, and artificial-intelligence providers. Their services may be governed by separate terms. InboundOS is not responsible for a third party’s independent acts, outages, or terms.

10. Availability and changes

InboundOS may add, change, suspend, or discontinue features and may establish reasonable usage limits. We do not promise uninterrupted or error-free service. We may perform maintenance, respond to security issues, or restrict access when reasonably necessary to protect customers, providers, the platform, or third parties.

11. Suspension and termination

You may stop using inboundOS at any time. InboundOS may suspend or terminate access for a material breach, nonpayment, fraud, security risk, unlawful conduct, misuse of customer information, or conduct that creates material risk for the marketplace. Provisions that by their nature should survive termination—including payment obligations, confidentiality, ownership, disclaimers, limitations, and indemnity—will survive.

12. Disclaimers

To the maximum extent permitted by law, inboundOS is provided “as is” and “as available.” InboundOS disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee any number of leads, customers, projects, revenue, response, conversion, provider availability, customer accuracy, or business outcome.

13. Limitation of liability

To the maximum extent permitted by law, inboundOS and its affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or business opportunities. InboundOS’s aggregate liability arising from the service will not exceed the greater of $100 or the amount you paid inboundOS during the 12 months before the event giving rise to the claim. These limitations do not apply where prohibited by law.

14. Indemnification

You will defend, indemnify, and hold harmless inboundOS and its affiliates from third-party claims, damages, losses, and reasonable costs arising from your services, communications, customer relationships, content, violation of law, or breach of these Terms, except to the extent caused by inboundOS’s own unlawful conduct.

15. Governing Law

These Terms are governed by Idaho law, without regard to conflict-of-law principles. Unless applicable law requires otherwise, courts located in Ada County, Idaho will have exclusive jurisdiction over disputes arising from these Terms or the service.

16. Changes and contact

InboundOS may update these Terms. Material changes will be communicated through the service or another reasonable method and will apply prospectively from the stated effective date. Questions about these Terms may be submitted through the Feedback feature in your inboundOS account.